ORDERING & PAYMENT

REGISTRATION

You do not need to be registered to make a purchase on octovo.com, simply proceed to checkout as a guest. Should you choose to set up an account on octovo.com you will streamline your ordering process in the future, if you have previously registered and forgotten your password click here.

SECURE PAYMENT PROCESSING

All payments made on the octovo.com website are encrypted using secure technology and your card details are not retained or visible to Octovo employees.

PAYMENT TYPES

Octovo accepts the following payment cards:

American Express, Visa, Master Card.

PROMOTIONAL CODES AND GIFT VOUCHERS

If you are using a promotional code please enter it in the promotional code box on the check out page. The discount will automatically be calculated.

If you have a gift voucher please enter in the checkout page and it will automatically calculate your discount. Once purchased gift vouchers are non refundable.

RETURNS

If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 30 days of receipt of your order and the item is new, unused, and in the original packaging.

To return an item you must request an RMA code by logging into your account. If you do not have an account, please go to the home page and select “log in” from right hand section of the header.

Faulty items will be replaced, repaired or refunded following evaluation by the Customer Services team.

Returns are only accepted online for items purchased directly from octovo.com. If you have purchased your item from one of our retail partners please contact them directly to arrange an exchange or refund based on their return policy.

Products purchased as gifts can be refunded to the original purchaser; alternatively we can provide a credit to our online store to the gift recipient provided the gift was purchased through octovo.com.

Octovo are unable to refund postage on returned gift items. Gift exchanges will show on the order history of the original purchaser. Please include a suitable delivery address for us to send exchanged products to.

All deliveries require a signature on receipt.

Shipping

Delivery Days and Times

Octovo ships to addresses in the USA, China, HK, Japan, Australia, and all 28 EU countries. We cannot ship to PO, APO & FPO addresses. Orders placed by 4pm PST on a business day ship within 24 hours. Orders are not shipped or delivered on Sundays.

Import Duty and Customs Charges

Depending on where you live, you may be required to pay import duty, customs charges or other local taxes. If your shipping address is within one of the EU countries we currently ship to then you will be liable to pay VAT to the carrier upon delivery. It is a legal requirement that we declare the full transaction value of the contents of all packages. Local import duties and taxes are levied by the carrier on behalf of the local customs authority. We strongly advise you to check the applicable rates with your local customs authority before placing your order. We currently deliver duty paid to the other ship to locations we serve.

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