FREE SHIPPING & RETURNS
Delivery Days and Times
All Octovo orders ship free UPS Air Frieght. US orders arrive typically in 5-7 days. Octovo ships to addresses in the USA, HK, Japan, Australia, and all 28 EU countries with a delivery date of 5-7 days. We cannot ship to PO, APO & FPO addresses. Orders placed by 4pm PST on a business day ship within 24 hours. Orders are not shipped or delivered on Sundays.
Import Duty and Customs Charges
Depending on where you live, you may be required to pay import duty, customs charges or other local taxes. If your shipping address is within one of the EU countries we currently ship to then you will be liable to pay VAT to the carrier upon delivery. It is a legal requirement that we declare the full transaction value of the contents of all packages. Local import duties and taxes are levied by the carrier on behalf of the local customs authority. We strongly advise you to check the applicable rates with your local customs authority before placing your order. We currently deliver duty paid to the other ship to locations we serve.
If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 30 days of receipt of your order and the item is new, unused, and in the original packaging.
To return an item you must request a prepaid label by contacting firstname.lastname@example.org directly. Faulty items will be replaced, repaired or refunded following evaluation by the Customer Services team.
Returns are only accepted online for items purchased directly from octovo.com. If you have purchased your item from one of our retail partners please contact them directly to arrange an exchange or refund based on their return policy.
Products purchased as gifts can be refunded to the original purchaser; alternatively we can provide a credit to our online store to the gift recipient provided the gift was purchased through octovo.com.
Octovo are unable to refund postage on returned gift items. Gift exchanges will show on the order history of the original purchaser. Please include a suitable delivery address for us to send exchanged products to.
All deliveries require a signature on receipt.
SURFBOARD SHIPPING & RETURNS
Due to the size of the items, customers will be charged a flat $250 shipping fee worldwide. Returns will not be accepted.